Need a fast Du balance check in the UAE? This guide covers the quickest USSD code, Du App steps, and SMS options—plus fixes when the code doesn’t work. If you’re comparing networks, you can also see a similar process for balance check on Etisalat.
Du balance check (quick methods)
Use the option that matches your situation (prepaid or postpaid):
- USSD (fastest): Dial *135# and follow the on-screen menu to view your balance/usage.
- Du App: Log in to the official Du App to see real-time balance, data usage, and add-ons.
- SMS (where available): Text a balance keyword (e.g., BAL) to Du’s self-service number used for your plan.
- Call Du: Dial 155 and use IVR/self-service to check your account.
Tip: USSD menus can change by plan. If you don’t see “Balance” immediately after dialing *135#, choose options like Account, My Account, or Usage.
Method 1: Du balance check using USSD code (*135#)
This is the most common method for a Du balance check on prepaid and postpaid lines.
Steps:
- Open your phone dialer.
- Dial *135# and press call.
- Select the menu item for Balance, Credit, or Usage.
- View the displayed balance/remaining allowances.
If you’re on a bundle, the same menu usually shows remaining data, local minutes, and any add-ons.
Method 2: Check Du balance in the Du App
The app is the best option if you want detailed usage (data, minutes, roaming, add-ons) and top-up in the same place.
Steps:
- Install and open the official Du website to access app links and account services.
- Log in with your Du mobile number (OTP verification may be required).
- Go to your Account or Dashboard to see balance and usage.
- Enable notifications (optional) so you get alerts when balance or data is low.
Method 3: Du balance check by SMS
Some Du plans support SMS balance enquiry (useful when USSD is slow or you have a basic phone).
Typical steps:
- Open Messages.
- Type a keyword such as BAL (or the keyword mentioned in your plan SMS/pack details).
- Send it to Du’s balance/self-service SMS short code used for your plan.
- Read the reply showing your available credit or remaining allowances.
If you’re not sure which keyword or short code applies to your pack, the safest method is still *135# or the Du App.
Method 4: Check balance by calling Du (155)
If USSD/SMS fails, use IVR self-service.
- Dial 155 from your Du number.
- Follow the automated prompts for balance or usage.
- Speak to an agent if you can’t access your account details via IVR.
How to check Du data balance and remaining minutes
Depending on your package, your Du balance check may mean main credit (AED) or bundle allowances (data/minutes). Here’s how to see both:
- USSD: Dial *135# → look for Usage, Internet, Data, or My Plan.
- Du App: Open Usage to view data, local/international minutes, SMS, and add-ons in detail.
- Postpaid: The app typically shows unbilled usage and your current cycle consumption.
Troubleshooting: Why *135# or SMS may not work
If your Du balance check is failing, try the fixes below.
- No response / request failed: Turn airplane mode on/off, restart the phone, then try again.
- USSD code not running: Ensure you dial *135# exactly. If dual SIM, confirm you’re calling from the Du SIM.
- Network issues: Try in an area with stronger signal or switch to 4G/5G auto in your network settings.
- Roaming: USSD may not work consistently while roaming; use the Du App instead (Wi-Fi helps).
- App login issues: Update the app, clear cache, and confirm you can receive OTP SMS.
For more UAE-wide help guides and common service checks, browse UAE info and service updates.
Tips to avoid unexpected balance deductions
- Track bundle expiry: Check remaining validity inside the Du App to avoid pay-as-you-go rates.
- Disable background data: Restrict heavy apps when you’re not on Wi-Fi.
- Confirm auto-renewals: Review and cancel unwanted add-ons in your account/app.
- Use low-balance alerts: Enable notifications in the app (or via available plan alerts).
FAQs
What is the fastest Du balance check code?
For most Du customers, dialing *135# is the fastest way. Then select the on-screen option for balance or usage.
Is Du balance check free?
USSD balance enquiry is typically free, but charges can depend on your plan and whether you’re roaming. If you’re unsure, confirm in your plan details or via Du support on the official Du portal.
How do I check Du balance without internet?
Use *135# (USSD) or call 155. SMS balance checks may also work on some plans.
Why does my balance show AED 0 but I still have data?
You may have an active data bundle (allowances) even if your main credit is zero. Use the Du App or the *135# menu to check remaining bundle data/minutes separately.
Where can I file a telecom complaint if needed?
If you’ve already tried Du support and still need escalation, you can consult the UAE telecom regulator resources via TDRA (Telecommunications and Digital Government Regulatory Authority).
