Need a quick FAB balance enquiry before you shop, withdraw cash, or transfer funds? Whether you’re using a FAB prepaid card (including many salary cards) or a linked account, you can check your available balance in minutes using the FAB app/online banking, an ATM, or the phone hotline. This guide walks you through each method step by step.
What you need before you check your FAB prepaid balance
To complete a FAB balance enquiry smoothly, keep the following ready:
- Your FAB prepaid card (card number and expiry date may be needed for some channels)
- Your registered mobile number (for OTP verification and phone banking)
- Valid Emirates ID (sometimes required for account updates or verification)
- Internet access (for app/online methods)
Tip: “Available balance” can differ from “ledger balance” if some transactions are pending (for example, hotel deposits or fuel station holds).
Method 1: FAB balance enquiry online (Mobile App / Internet Banking)
This is usually the fastest option and lets you see recent transactions along with the current balance. For official access points and digital banking information, use the First Abu Dhabi Bank official website.
Check balance using the FAB Mobile app
Follow these steps:
- Download and open the FAB Mobile app.
- Log in using your username/password or biometric login (if enabled).
- Go to Cards (or Accounts, depending on your product).
- Select your prepaid card to view the available balance and recent transactions.
Check balance using FAB Internet Banking
If you prefer a browser:
- Open FAB Internet Banking from the bank’s official portal.
- Sign in securely.
- Navigate to Cards or Accounts.
- Select the prepaid card/account to view your balance and transaction history.
Method 2: FAB prepaid card balance check at an ATM
If you don’t have mobile data or you’re outside Wi‑Fi coverage, an ATM is a reliable way to complete a FAB balance enquiry.
Steps to check your FAB balance at an ATM
- Insert your FAB prepaid card into an ATM.
- Enter your PIN.
- Select Balance Enquiry (or Account Services > Balance depending on the ATM menu).
- View your balance on screen and choose whether to print a receipt.
For salary cards, you may also want to compare your balance with your expected credit date. If you’re using a salary-focused prepaid product, see our guide on Ratibi card salary check for related salary card tips.
Method 3: FAB balance enquiry by hotline (Phone Banking / Customer Care)
If your app login isn’t working, or you need help verifying a transaction, the hotline is useful. For the most accurate and up-to-date numbers and working hours, refer to FAB customer support contact details.
What to expect when you call
- You may be asked to verify your identity (card details, Emirates ID details, security questions, or OTP).
- An agent can guide you to your current balance, recent transactions, and any blocked/pending amounts.
- If needed, they can help you reset access to digital banking or raise a dispute for suspicious transactions.
Common problems (and quick fixes)
1) Balance looks lower than expected
This can happen due to pending authorizations (common with hotels, car rentals, and fuel stations). Wait 24–14 days (varies by merchant) for the hold to release, or contact FAB if it doesn’t update.
2) App/online banking login not working
Try these steps:
- Check if there is a temporary service issue.
- Update the FAB app to the latest version.
- Reset your password or unlock the account (if available).
- If you still can’t access, use the hotline method above.
3) ATM says “transaction cannot be processed”
Possible causes include a wrong PIN attempt, regional/usage restrictions, card chip issues, or temporary network problems. Try another ATM or use online/hotline channels.
Safety tips while doing a FAB balance enquiry
Checking your balance is simple, but security matters—especially on public Wi‑Fi or shared devices:
- Never share your OTP or PIN, even if someone claims to be from the bank.
- Avoid logging in on public computers and don’t save passwords in browsers you don’t control.
- Enable notifications so you can spot transactions quickly.
- If you suspect fraud, contact the bank immediately and follow general safe-banking guidance from the Central Bank of the UAE.
Related checks (salary cards and other balances)
If you use multiple payroll tools in the UAE, you may also want to keep these handy:
- FAB balance check (quick methods and updates)
- Lulu salary check UAE (for employees using Lulu Exchange payroll services)
FAQs
Is FAB balance enquiry free?
Checking your balance in the app/online is typically free. Some ATM networks may charge fees depending on the machine and network used. If you see unexpected charges, confirm with FAB support.
Can I check FAB prepaid card balance without internet?
Yes. Use an ATM balance enquiry or call the FAB hotline to verify your available balance.
Why does my available balance differ from my last salary credit?
Your available balance may be reduced by pending card holds, fees, or recent transactions that haven’t fully posted. Reviewing recent transactions in the app (or asking customer care) helps identify the difference.
What should I do if I see an unknown transaction?
Contact FAB immediately via official customer support channels, request a card block if needed, and follow the bank’s dispute process. Avoid sharing OTPs and change your digital banking password right away.
