If you’re trying to cancel du data package (or stop an Etisalat bundle) because it keeps auto-renewing or you switched to a new plan, this quick guide shows the fastest ways to unsubscribe using USSD codes and the official apps. You’ll also find troubleshooting tips for the most common “still active” and “charged again” situations.
Before You Cancel: Check What You’re Subscribed To
Data bundles in the UAE are often set to auto-renew (daily/weekly/monthly). Before cancelling, confirm the exact pack name and renewal date so you cancel the right add-on.
- Prepaid: cancellation usually stops the next renewal; remaining data may stay valid until expiry (depends on the pack).
- Postpaid: some add-ons can be removed immediately, while others stop at the next billing cycle.
If the USSD menu looks different on your phone, don’t worry—menus change over time. Use the app method below for the most consistent results.
How to Cancel Du Data Package (USSD, App, or Support)
Method 1: Cancel Du Data Package via USSD
Use du’s self-service USSD menu to find your active bundle and unsubscribe:
- Step 1: Open the dialer and dial *135#.
- Step 2: Choose options like Bundles, Data, My Add-ons, or My Subscriptions (wording can vary).
- Step 3: Select your active data package.
- Step 4: Choose Unsubscribe, Deactivate, or Stop auto-renew.
- Step 5: Confirm the request and wait for the confirmation SMS.
Tip: If you only see “Stop auto-renew,” select it—this is usually what prevents future charges while letting your remaining validity run out.
Method 2: Cancel Du Data Package via the du App
This is the most reliable option if USSD isn’t showing your bundle clearly.
- Step 1: Open the du app and sign in with your mobile number.
- Step 2: Go to My Account / Manage / Add-ons (menu names vary by version).
- Step 3: Find your active data plan/add-on.
- Step 4: Tap Unsubscribe or Disable auto-renew.
- Step 5: Confirm and check for an in-app confirmation or SMS.
If you can’t locate the option, use du’s official support to start chat support or view updated self-service instructions.
Method 3: Cancel via Customer Support (Fastest When Menus Fail)
If USSD/app options don’t work, contact du support and ask them to remove the specific data bundle:
- Call: 155 (from a du number)
- Ask for: “Please cancel/stop auto-renew for my active data package”
How to Cancel Etisalat Data Package (USSD, App, or Support)
Method 1: Cancel Etisalat Data Package via USSD
Etisalat (e&) commonly provides a USSD menu for data management. Try the following and follow the on-screen prompts to locate active bundles and unsubscribe:
- Option A: Dial *170# (data/bundles menu on many lines)
- Option B: Dial *101# (general self-service menu; then navigate to bundles/add-ons)
Once inside, go to My subscriptions/My bundles and choose Deactivate/Unsubscribe or Stop auto-renew, then wait for the confirmation SMS.
Method 2: Cancel Etisalat Data Package via the My Etisalat UAE App
App-based cancellation is usually the clearest method, especially if you have multiple add-ons.
- Step 1: Open the My Etisalat UAE app and sign in.
- Step 2: Go to Manage / Add-ons / Subscriptions.
- Step 3: Select the active data package.
- Step 4: Tap Unsubscribe or Disable auto-renew.
- Step 5: Confirm and keep the confirmation message for reference.
For the latest official guidance and app/service updates, refer to Etisalat’s help & support page.
Method 3: Cancel via Etisalat Customer Support
If you’re still being renewed or can’t see the bundle in the app, contact support and request the exact add-on to be removed:
- Call: 101 (from an Etisalat number)
- Ask for: “Please cancel my active data package and stop auto-renewal.”
How to Confirm Your Data Package Is Cancelled
After cancelling, verify in at least one of these ways:
- Wait for the confirmation SMS stating the bundle is unsubscribed/auto-renew is stopped.
- Re-check active add-ons in your operator’s app to ensure the pack no longer shows “Active” or “Auto-renew.”
- Check your remaining credit/balance to make sure no new renewal charge hit your line (for Etisalat, you can also use this guide to check your Etisalat balance after cancelling data).
Troubleshooting: Why Your Data Bundle Didn’t Cancel (or Renewed Again)
1) You stopped auto-renew, but the pack still shows active
This is common. Many packs remain “active” until their validity ends, but they won’t renew again. Look for a label like Auto-renew: Off or a message confirming the next renewal is cancelled.
2) You have more than one data subscription
Some users have a main bundle plus an extra add-on (night data, social data, or booster). Cancel each one separately in the Subscriptions/Add-ons section.
3) The USSD code isn’t working
USSD can fail due to network/session timeouts or changes in menu structure. Use the operator app or call support. If you’re also managing calls and line services, keep your number organized after you cancel by using tools like mobile number lookup and call management in UAE to reduce unwanted follow-ups and unknown-number confusion.
4) You’re being charged pay-as-you-go data after cancellation
Cancelling a bundle doesn’t turn off mobile data usage. If you don’t want any data charges:
- Turn off Mobile Data on your phone, or enable Data Saver.
- Disable background data for high-usage apps (social video, cloud backup).
- Consider buying a smaller non-recurring pack (one-time) instead of recurring bundles.
Quick Comparison: Du vs Etisalat Cancellation Methods
- Fastest: USSD (when the menu is available and clear)
- Most reliable: Operator app (clear list of active subscriptions)
- Best for billing disputes or repeated renewals: Customer support call/chat (ask them to remove the add-on and confirm no auto-renew)
FAQs
Can I cancel a data package anytime?
Yes. In most cases you can stop auto-renew immediately. Whether the bundle stops instantly or runs until expiry depends on the specific pack and whether your line is prepaid or postpaid.
Will I get a refund if I cancel early?
Usually no—telecom bundles commonly run until expiry once purchased. For exceptions (wrong charge, duplicate renewal), contact your operator’s support with the time/date of the charge.
What if I don’t remember the name of my data package?
Open the du or My Etisalat UAE app and check Active add-ons/subscriptions. That section typically shows the exact pack name and renewal settings.
How do I make sure it won’t auto-renew next month?
After cancellation, confirm that auto-renew is disabled and keep the confirmation SMS. If it renews again, contact support and request a full removal of the recurring subscription from your line.
Final Tip
If your goal is to prevent surprise deductions, the safest routine is: cancel/stop auto-renew in the app, confirm via SMS, and re-check your subscriptions the next day. That small follow-up prevents most recurring charges.
